"Error: Invalid PIN or Device Not Found" on login screen.

Situation:

Your chosen method of logging in no longer works.

You type your PIN, and the computer does not log in.

You have automatic unlocking, but the computer does not log in.

You touch your token to the receiver, but the computer does not log in.

Solution:

• Verify that your PIN is valid. (Ensure your Caps Lock is OFF, Num Lock is ON). Contact your Hub administrator to reset your PIN if required.
• Make sure your Bluetooth is turned ON. Remove the USB sensor for 10 secs, then re-insert the USB sensor.
• Verify that the user is an authorized user for this computer. Check with your Hub Administrator to provide you access to this machine.
• Check your token's battery. Press and hold the action button on the token to see if it beeps and a Green LED turns on. If it beeps Red, the battery is low.
  • If you are using a GateKeeper rechargeable token, make sure the token is turned ON. The power switch is under the token, next to the charging port. Also, please charge it for 10 minutes using a USB-C cable.
  • If you are using a GateKeeper battery-powered token, please replace the battery (CR2450).
• Bring up the GateKeeper Trident app in the foreground if you are using your phone as a token.

Reference: GateKeeper Login Screen Error Messages Explained.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

 

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