Computer keeps locking while I'm working.

The following article provides step-by-step directions and solutions for preventing unintended locks by adjusting the placement of the USB sensor and updating the Lock Settings in the GateKeeper Hub to prevent unintended locks by the software while you're working. 

1. Verify the GateKeeper USB sensor and Halberd token placement are in the correct positions.
2. Complete the GateKeeper Self-help guide
   1. Using the GateKeeper Hub, look up why GateKeeper last locked the computer. 
   2. Following the onscreen prompt to see which Lock Settings to update corresponding to the lock event recorded. 

GateKeeper self-help guide 

Self-help guide: https://gatekeeperenterprise.typeform.com/to/jUTlJjQz

The guide will walk through two steps: 

• See why GateKeeper last locked the computer: Proximity, Inactivity, Button, or Timeout.
• A guide for which setting in the GateKeeper Hub to update to stop the unintended lockouts

GateKeeper USB sensor and Halberd placement 

Remember to carry the GateKeeper token outside your pockets and attach the GateKeeper USB sensor to the front of the computer or secure it to the monitor for optimal performance. See the image below. For additional precision, when the computer unlocks and locks the computer, you can use more than 1 GateKeeper USB sensor.

• Make sure your GateKeeper Halberd token (or phone) and USB sensor are in direct line of sight.
• If you are wearing your token on a lanyard, make sure your USB sensor is on your monitor facing you:
• If you have your GateKeeper token on your waist or in your pants pocket, place the USB sensor under your desk:

GateKeeper Lock Message Explained

Proximity:

If you receive this message, the GateKeeper software locks the computer because the following proximity lock conditions have been met:

• The token is no longer within the unlock range
• Motion detected, and the token is moving away from the computer, and
• No keyboard or mouse activity is reported by the OS 

Button:

If you receive this message, the GateKeeper software locks the computer because the token's (Trident or Halberd) button has been pressed.

Inactivity:

If you receive this message, the GateKeeper software is locking the computer because the software is no longer receiving keyboard or mouse activity from the OS and has locked the computer after a pre-defined amount of time. 

Timeout:

If you receive this message, the GateKeeper software is locking the computer because it has suddenly lost communication with the token for a pre-defined amount of time. The default setting is 30 seconds. An example would be if you're changing the battery. 

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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