Computer keeps locking while I'm working.

The following article provides step-by-step directions and solutions for preventing unintended locks by adjusting the placement of the USB sensor and updating the Lock Settings in the GateKeeper Hub to prevent unintended locks caused by the software while you're working. 

Step 1: Are you using the computer's built-in Bluetooth?

If you're relying on your computer's built-in Bluetooth adapter to detect your GateKeeper token, intermittent Bluetooth performance may cause the token to temporarily disconnect, resulting in unexpected workstation locks even while you're still nearby.

Common causes include:

• Weak or inconsistent Bluetooth signal
• Bluetooth power management
• Internal antenna placement
• Wireless interference

Recommendation

Before changing any GateKeeper Lock Settings, we recommend using a GateKeeper USB Bluetooth Sensor.

The USB Bluetooth Sensor provides a stronger and more consistent Bluetooth connection than most built-in Bluetooth adapters, reducing unintended disconnects and improving proximity detection.

If you're already using a USB Bluetooth Sensor, continue to Step 2.

 

Step 2: Verify the USB sensor and token placement.

Proper placement is critical for reliable proximity detection.

Best practices

• Keep the Halberd token outside clothing whenever possible.
• Place the USB Bluetooth Sensor where it has a direct line of sight to the token.
• If the computer is under a desk or inside a cabinet, use a USB extension cable to move the sensor closer to the user.
• Multiple USB Bluetooth Sensors can be used for additional coverage.

Recommended placement

If wearing the token on a lanyard

• Mount the USB Bluetooth Sensor on the monitor facing the user.

If carrying the token on a belt

• Mount the USB Bluetooth Sensor underneath or beside the desk facing the user.

 

Step 3: Determine why GateKeeper locked the workstation.

Complete the GateKeeper Self-Help Guide to identify the reason for the most recent lock event.

The guide will help you:

• Determine whether the workstation was locked because of Proximity, Button, Inactivity, or Timeout
• Identify which GateKeeper Lock Setting should be adjusted

Self-Help Guide

https://gatekeeperenterprise.typeform.com/to/jUTlJjQz

You can also review the latest lock event from the GateKeeper Hub Client Audit Logs.

GateKeeper self-help guide 

Step 4: Understand the lock reason.

Proximity

GateKeeper locks the workstation when:

• The token moves outside the configured lock range.
• Motion is detected indicating the user is walking away.
• No keyboard or mouse activity is detected.

Adjust:

• Lock Range
• Motion Detection settings

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Inactivity

GateKeeper locks the workstation after no keyboard or mouse activity is detected for the configured inactivity timeout.

Adjust:

• Inactivity Lock Timeout

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Timeout

GateKeeper temporarily loses communication with the token for the configured timeout period (30 seconds by default).

Common causes include:

• Weak Bluetooth connection
• USB sensor placement
• Recharge the token
• Bluetooth interference

Adjust:

• Timeout Lock setting

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Button

The workstation was locked because the button on the Halberd or Trident token was pressed.

No configuration changes are typically required.

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Step 5: Verify Windows is not locking the workstation.

If your computer locks after the exact same amount of time every time (for example, exactly 10 minutes), the lock may be initiated by Windows rather than GateKeeper.

GateKeeper does not override Windows Group Policy (GPO) or password-protected screen saver policies.

If Windows is configured to lock the workstation after a period of inactivity, Windows will enforce that timeout regardless of GateKeeper settings.

Review your organization's:

• Screen saver timeout
• Password-protected screen saver policy
• Interactive logon inactivity limit

If necessary, contact your IT administrator to review these policies.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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