End User TroubleShooting.

What to do When Something Does Wrong.

If you have used this knowledge base to search for your answer and cannot find any, then let us help you more directly. Submitting "Help logs" will help us diagnose the error.

1. Open your GateKeeper Client application on your PC by pressing the Windows key on your keyboard and start typing "GateKeeper".

2. Go to "Help" in the lower left corner.

3. Fill in your email and explanation on the error.

4. Click Submit to finish - your logs will be sent to GateKeeper support for diagnosis. 

For any additional questions or concerns regarding security, proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form on https://gkaccess.com/support/ or email [e-mail].

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How to deal with problems; troubleshoot proximity; didn't lock;; didn't unlock; can't login; not locking;