Why do I see the 'Reset Computer' button on my Hub?

When you see 'Awaiting Reset' on your GateKeeper Client application after installing or updating your GateKeeper Client application, log in to your GateKeeper Hub and under the 'Computers' page, click on the 'Reset Computer' button. If you are not a Hub Admin, please notify your Hub Admin.

Reason:

1. If the API Key is not provided during the installation or updating of your GateKeeper Client software. A Hub admin must sync the GateKeeper Client app manually.

2. If the API Key is changed, it will show the "Awaiting Reset" from the GateKeeper Client software.

Solution:

1. Log in to your GateKeeper Hub or ask your Hub Admin to click the "Reset Computer" button from the Hub.

2. Do a fresh install on the computer where it is happening.

• Open the 'Control Panel' from your Windows.
• Go to the 'Uninstall a program' under the 'Programs' section.
• Find the 'GateKeeper Client' and click 'Uninstall'.
• Open the file explorer.
• Go to 'C:\ProgramData', then delete the entire 'GateKeeper' file folder.
• Now log in to your GateKeeper Hub, then download the GateKeeper Client (Windows).
• Wait for a second to connect to the Hub.
• Now go back to your GateKeeper Hub and search for the computer name.

For any additional questions or concerns regarding proximity settings, computer locking, credential management, or compliance, please contact GateKeeper Enterprise support using the Support Ticket form at https://gkaccess.com/support/ or email [e-mail].